Billing and Insurance

Restorative Health Clinic is a fragrance-free clinic. Thank you for your consideration to our patients and clinic staff.

Clinic Policies

We strive for your experience at Restorative Health Clinic to be an excellent one. In order to achieve that goal we want you to be fully informed on our policies.

In order to keep our fees reasonable, we required full payment at the time of service for all office visits, supplements, and any treatment performed at our clinic.

None of our providers participate or are providers of any insurance company. Patients should not assume that insurance company will reimbursed them fully for their office visit. Please contact your insurance company to obtain all the information as well as how to submit your claim for reimbursement. 

Business Hours:

Restorative Health Clinic is open M-F from 9am to 5 pm. Please check with our office for actual Doctors office hours since they can vary from week to week.

Consultation Fees:

Initial Appointment for Chronic and Complex Cases (2.5 hrs): $650*

Initial Appointment New Patient (1.5 hrs) $450*

First Follow up visit or Office Visit 60 min: $250

Office Visit 45 min: $200

* Deposit is required to schedule a new patient appointment, please call for details.

The above fees are only for office visit and does not includes any laboratory fees, supplements and other services.

In order to make the best use of your time with the doctor we encourage patients to write down all the questions, concerns and other discussion points to your visit. Also, please bring an update list of supplements, medication, and symptoms to each of your visits.

We accept payment by cash, check, American Express, Visa, MC, Discover. Checks that are denied for lack of funds will incur a fee of $75.00.

We reserve the right to make changes in our fees and/or policies without advance notice.

 

Phone Consult for Non-Establish Patients:

We are currently offering 30min and 60min Phone Consultation with our Doctors for those patients that have questions and would like to consult with one of our Doctors. Phone Consultation are NOT intended diagnose, treat, prescribe, or create lab orders. Please give us a call at 503-747-2021 if you would like to know more about our Phone Consultation. Phone Consultation are pre-paid and they range between $150 and $250.

Cancellation Policy: 

We require a 48hr notice for establish patients for Office Visits, IV, or other treatments. If we don’t received a cancellation notice there will be a $50 charge. For all initial new patients visits a 5 business days notice is required to avoid a 50% cancellation fee. Cancellation notice are not accepted the night before or during the weekend.

Primary Care:

Patients should maintain a primary care physician for any emergencies and for their routine medical needs. All patients are required to have a primary care physician. Our clinic does provides an on-call after hour services but we do not provide emergency medical service or admit or care for patients in the hospital.

Phone/Emails Consults for establish patients:

*email correspondence is not appropriate for urgent medical needs and it is not intended for medical advice or diagnose*

  • E-mail or “Passport” communication with one of our doctors that requires more than a Yes/No as an answer will incur a fee. Fee will be determined based on the amount of time that our Doctor spend on responding to your request.
    • Starting Fee range from $50 to $200

*This fee is not charged when you require clarification of on current treatment or therapy or when the doctor has asked you to contact them.

  • All emails will be responded with in 72 hrs. If you need immediate response or medical attention, email is not the right communication tool, we suggest schedule an office visit or phone appointment with one of our physicians.
  • Phone calls requested by patients are considered “Phone appointments” and they are charged to patients as regular Office Visits, credit card information will be required at time of scheduling.
    • 15 min phone consultation fee $100
    • 30 min phone consultation fee $150
    • 45 min phone consultation fee $200

Letter and Correspondence:

At times, we are asked to fill out forms for work, insurance companies, other physicians, etc. In order to comply with these requests in a timely manner we charge a minimum of $25 and they can vary depending on the size of the charts or documentation to fill out.

Prescriptions:

Any prescriptions refill request should be done directly to your pharmacy. Please allow 48 to 72 hours for processing.

Any new prescription will required an office visit, no exceptions.

Any refill on controlled substances required an office visit, no exceptions. Please make sure you schedule your routine appointments ahead of time to avoid delay on getting your prescription renew.

You are responsible for ensuring continuity of treatment and we ask you to be on charge of your prescription’s schedule to avoid interruption of treatment.

Medical Records:

Your medical records are subject to HIPAA policies. We need direct consent in order to release records regarding your care with us. Please make sure you sign a consent form in order to have your records release to your primary care physician or any other person/entity.

Purchase and Return of supplements or medical supplies: 

All items must be paid at the time of purchase. Supplements can be returned for full money refund if they are unopened and with in 30 days.

No credit will be given for items returned after 30 days or any opened supplement. Refunds cannot be made on injectables, injection supplies, refrigerated products, and enemas.

Mailing items:

We can mail you anything you need from our supplement and other medical items supplies. A shipping and handling fee will be applied to the total prepaid amount, refrigerated items can be shipped with an expedite fee. For any expedite package or letter an extra $25 fee will occur.  Please arrange any mail-out with our office staff at 503-747-2021.

Special Order items:

Any special order will required a $25 deposit and will be adjusted accordingly once the actual price and item is received.

If you have any questions, do not hesitate to give us a call at 503-747-2021