Frequently Asked Questions

Yes. Restorative Health Clinic is currently accepting new patients who are able to travel to Oregon for in-person care. If you live outside of Oregon, we offer telehealth to help jumpstart your care.

To get started, submit an inquiry through the intake form on the website and the team will follow up to schedule a first visit.

The first step is to submit the intake form through this link. Once received, the team will follow up to schedule your first appointment.

From there, the process follows four stages: a comprehensive first consultation (60–75 minutes) where your full health history, current symptoms, prior testing, and goals are reviewed in depth; personalized advanced testing to identify root causes and patterns that may have been missed; a treatment protocol built specifically around your results; and ongoing support as your plan is monitored and adjusted over time.

Specific wait times aren’t listed publicly, but because the clinic works with complex, chronic conditions that require thorough and individualized care, availability can be limited. We are often booking out 12 weeks for new patients.

Submitting an inquiry through the intake form is the best way to get a current sense of availability.

No referral is required. Patients can contact the clinic directly to begin the process.

That said, an initial consultation is required to establish care. This first visit is not a quick intake — it’s a comprehensive, 60–75 minute appointment where your provider reviews your full health history, current symptoms, any prior testing or treatments, and your goals. It’s the foundation from which your personalized testing and treatment plan is built.

Patients are encouraged to bring any prior labs, imaging, or records from previous providers. The more complete the picture, the more targeted the plan.

Yes. If you have questions before scheduling, you can reach the team through the contact form on the website. The team will be in touch to answer your questions and help you determine whether Restorative Health Clinic is the right next step.

The clinic works with patients dealing with complex, chronic conditions that have not responded to conventional treatment. This typically includes people who have seen multiple providers without resolution, received lab results that came back normal despite ongoing symptoms, or have been managing symptoms that never fully go away.

Conditions commonly treated include:

• Lyme disease and tick-borne illness
• Mold illness and biotoxin exposure (CIRS)
• Mast Cell Activation Syndrome (MCAS)
• POTS and dysautonomia
• Long Covid and post-infectious fatigue
• Fibromyalgia and chronic fatigue syndrome
• Autoimmune conditions
• Heavy metal toxicity
• Neurodegenerative disorders
• Digestive disorders and chronic urinary tract infections
• Hormone-related conditions in men and women
• Complex, undiagnosed chronic illness

Patients don’t need to arrive with a confirmed diagnosis. Many come in without one. What matters is that their symptoms are real, their history is complex, and conventional approaches haven’t been enough.

Restorative Health Clinic works with a limited number of insurance plans. Coverage can vary depending on the services you receive and the specifics of your plan.

To find out whether your insurance may be accepted, please contact your insurance company directly. If you have more detailed questions, our intake packet includes guidance as to what questions you should ask.

Insurance coverage is limited in integrative and naturopathic medicine because many of the treatments offered — including IV therapy, Cellular Membrane Therapy, ozone, and injection therapies — are not covered under standard insurance plans. Working within insurance constraints can make it difficult to provide the kind of thorough, individualized care that complex chronic illness requires.

Our model allows the team to focus on what actually works for each patient, without being restricted by what a plan will or won’t approve.

Consultation rates can vary depending on the services involved and where you are in your care. The best way to get a clear and accurate picture is to reach out to the team directly — either by calling the clinic at (503) 747-2021 or through the contact form on the website.

The team is happy to walk you through what to expect before you commit to anything.

At this time, payment plans and financing options are not available. The team understands that care at this level represents a meaningful investment, especially for patients who have already spent considerable time and money searching for answers.

If you have questions about cost before getting started, reach the team through the contact form on the website and they’ll be happy to talk it through.

Eligibility for HSA and FSA reimbursement can vary depending on your specific plan and the services received. It’s worth checking with your plan administrator to understand what may qualify. The clinic’s administrative team can also help clarify what documentation may be needed.

Once your provider has created a personalized care plan, our team will help walk you through any anticipated treatment or testing costs so you know what to expect based on your specific situation. We believe in creating clear, transparent treatment plans and want you to feel informed and supported throughout every stage of care.

Restorative Health Clinic is a specialty practice dedicated to complex, chronic illness, particularly conditions that haven’t been fully resolved through conventional treatment. We aren’t a general practice or primary care clinic, but rather a place patients often come to when they’ve run out of answers elsewhere.

The clinic works best as a complement to your existing care, not a replacement for it. The team is happy to collaborate with your other healthcare providers and encourages patients to keep those relationships in place throughout treatment.

The naturopathic physicians at Restorative Health Clinic are licensed to prescribe medications in Oregon. This includes pharmaceutical antimicrobials, bioidentical hormones (BHRT), and other prescription therapies when they are the right fit for a patient’s situation.

Treatment at the clinic draws from both conventional and integrative options. The goal is always to use what works best for you, not to stay within the boundaries of any one approach.

Yes. IV therapy is a core part of care at Restorative Health Clinic and is offered across a range of formulations tailored to each patient’s needs. Many patients receive their first IV after their initial consultation. Specific protocols are determined based on testing and clinical presentation.

IV therapy options currently offered include:

• Cell Membrane Stabilization Therapy — the clinic’s premier IV combining DNA repair, cellular detox, phospholipids, key minerals, vitamins, glutathione, and ozone, designed for patients with persistent infections, environmental toxins, Long Covid, and neurodegenerative conditions
• Energize and Revive — essential vitamins and nutrients to support energy production, cellular health, immune support, and detoxification
• Health Boost — Vitamin C, glutathione, and essential nutrients for immune resilience, antiviral defense, and cellular repair
• Foundational Nutrients — a baseline infusion to replenish key vitamins, support immune function, and enhance overall cellular health
• Soothe & Restore — MSM and targeted nutrients for pain relief, inflammation reduction, and joint and tissue support
• Cellular Detox — low-dose phosphatidylcholine with key nutrients to support detox pathways, stabilize cell membranes, and enhance immune function
• High-Dose Vitamin C — concentrated Vitamin C for immune support and combating viral infections

For a full list of available IV therapies, visit the IV Therapy page on the website.

We begin care with virtual appointments so we can better understand your health history, symptoms, and the experiences that have brought you to this point. Many of our patients are navigating complex illnesses that make travel difficult, so this initial conversation allows us to begin providing support and direction before an in-person physical examination is possible.

The first phase of treatment does require visits in Portland, as early care often involves physical examinations, IV therapy, injection therapies, and hands-on diagnostic testing.

Once that foundation is in place, follow-up visits can often be done virtually, which is especially helpful for patients who have traveled to Oregon to get started and want to continue their care from home.

Restorative Health Clinic works with patients ages 18–75. If you’re reaching out on behalf of a child, send the team a message through the contact form on the website with a bit of background on their situation. Someone will follow up to talk through whether the clinic is a good fit.

Yes. Every patient at Restorative Health Clinic receives a treatment plan built specifically around their history, symptoms, and test results, not a standard protocol applied across the board.

The process begins at the first visit, where testing is ordered based on your specific presentation. By the second visit, lab results are reviewed in detail and a structured treatment plan is built around what they show. From there, the plan is adjusted at each visit based on how your body is responding.

This includes addressing infections, hormone balance, nutrient deficiencies, toxic load, and nervous system function — in a sequence that prioritizes stabilization before detox. The plan evolves with you throughout your care.

This is exactly who the clinic was built for. Restorative Health Clinic specializes in patients with multi-system, hard-to-diagnose conditions — particularly those who have seen multiple providers, received normal lab results despite ongoing symptoms, or tried treatments that didn’t work or made things worse.

The clinic takes the time to look at the full picture, treating each case as the complex, interconnected condition it actually is rather than a list of isolated symptoms to check off. If you’ve been told everything looks fine but you know something isn’t, you’re likely in the right place.

Yes, and this is an area the clinic looks at closely for almost every patient. Hormones influence nearly every aspect of how you feel — energy, mood, sleep, weight, and more — and imbalances are frequently an underlying factor in complex chronic illness.

The clinic assesses a full hormonal picture for both men and women, including thyroid, adrenal, estrogen, progesterone, DHEA, pregnenolone, and testosterone. Where needed, bioidentical hormone therapy (BHRT) is prescribed.

Hormone health is addressed as part of the broader treatment plan, not as a separate concern.

Yes. The clinic’s approach to autoimmune disease goes beyond managing symptoms — the focus is on understanding what’s actually driving immune dysregulation in the first place.

Conditions treated include Hashimoto’s thyroiditis, lupus, rheumatoid arthritis, multiple sclerosis, psoriasis, psoriatic arthritis, Crohn’s disease, ulcerative colitis, celiac disease, Sjögren’s syndrome, and alpha-gal syndrome, among others.

Common triggers the clinic investigates include chronic infections, gut dysbiosis, environmental toxins, food sensitivities, nutritional deficiencies, and hormonal imbalances. The goal is to calm the immune system by addressing the root cause, not just suppress it.

Yes. Fatigue and post-infectious illness are conditions the clinic works with every day, and Long Covid is a significant part of that. Many patients with Long Covid have been told their tests look normal, or have bounced between specialists without a clear plan.

At Restorative Health Clinic, advanced diagnostics are used to identify what’s actually driving symptoms, which can span the neurological, respiratory, cardiovascular, and immune systems, and a treatment plan is built from there. Depending on what testing shows, this may include IV therapy, Cellular Membrane Therapy, ozone, immune support, and targeted supplementation.

Many Long Covid presentations share underlying patterns with other post-infectious or inflammatory conditions, and the clinic’s approach is designed to address that complexity directly.

Fatigue that doesn’t improve with rest is one of the most common reasons patients come to Restorative Health Clinic, and one of the most frequently dismissed. When sleep doesn’t fix it, the issue is rarely about sleep itself.

Persistent fatigue is often a signal that something deeper is going on: a chronic infection that hasn’t been identified, mitochondrial dysfunction, adrenal exhaustion, thyroid imbalance, nutrient deficiencies, or toxic load from mold or heavy metals.

The clinic investigates all of these systematically using advanced diagnostics. Rather than treating fatigue as a symptom to manage, the goal is to find what’s actually causing it and address that directly.

This is something the clinic hears from almost every new patient. Standard lab panels are designed to rule out serious disease. They’re not designed to catch the kind of subtle dysfunction that makes you feel unwell without a clear diagnosis. Subclinical thyroid issues, early hormonal imbalances, chronic low-grade infections, mold toxicity, and mitochondrial dysfunction can all fall outside the range that standard tests are built to detect.

At Restorative Health Clinic, advanced and specialized testing is used to look beyond the standard panel, including labs that most conventional providers don’t order. If you feel unwell, that experience is worth taking seriously regardless of what previous results have shown.

When weight doesn’t respond to diet and exercise the way it should, it’s almost always a sign that something else is going on underneath. Hormonal imbalances — particularly thyroid dysfunction, adrenal dysregulation, and estrogen or testosterone imbalance — are common drivers. So are chronic infections, gut dysbiosis, toxin accumulation, and insulin resistance.

The clinic looks at weight as a symptom, not the problem itself. Understanding what’s creating the resistance is the starting point, and the treatment plan follows from there.

Brain fog — the feeling of mental cloudiness, slow thinking, difficulty with memory or focus — is a symptom the clinic takes seriously and sees regularly. It’s rarely caused by one thing.

Common contributors include neuroinflammation from chronic infections like Lyme, mold toxicity, mitochondrial dysfunction, hormonal imbalances, poor nutrient absorption, and dysautonomia. Long Covid has also made brain fog one of the most searched symptoms in post-infectious illness.

The clinic uses advanced diagnostics to identify which of these factors are at play, and builds a treatment plan around restoring brain function at the cellular level, including Cellular Membrane Therapy, IV support, and targeted supplementation where indicated.

Very likely, yes. And often both are involved. Hormonal imbalances and gut dysfunction are two of the most common underlying factors in complex chronic illness, and they frequently occur together. The gut plays a significant role in hormone regulation, immune function, and neurotransmitter production. When the gut microbiome is disrupted — through dysbiosis, SIBO, candida, or parasites — it can trigger or worsen hormonal, neurological, and immune symptoms.

The clinic assesses both as part of every patient’s initial workup. Gut health and hormone balance are not treated as separate concerns — they’re looked at together as part of the full picture.

Symptoms that keep returning after treatment are usually a sign that the root cause hasn’t been fully addressed. Most recurring symptoms in complex chronic illness involve one or more of the following: an underlying infection that hasn’t been fully cleared, ongoing toxin exposure or accumulated toxic load, immune dysregulation that keeps getting triggered, or a body that hasn’t been stabilized enough to hold the progress it makes.

This is precisely why the clinic’s approach begins with stabilization before detox. The goal isn’t to push the body through treatments it isn’t ready for, it’s to build the conditions for lasting recovery, so that progress holds.

Yes, and this describes most patients who come to Restorative Health Clinic. Many arrive after seeing five, ten, or more providers without a clear diagnosis or a treatment plan that’s actually worked.

The clinic is specifically set up for this. Rather than starting from scratch or dismissing what’s already been tried, the clinic takes the time to understand the full history — including what’s been tested, what’s been ruled out, what made things better or worse — and builds from there.

A detailed history is one of the most important diagnostic tools available, and it’s where every new patient’s care begins.

Yes. This is one of the most common experiences patients bring to the clinic. Standard lab panels are built to catch acute illness and serious disease. They’re not designed to detect the kind of subtle, chronic dysfunction that makes life difficult without showing up clearly on paper.

The clinic uses advanced and specialized testing that goes well beyond what most conventional providers order, including labs for chronic infections, mold toxicity, hormone imbalances, mitochondrial function, autoimmune markers, and nutrient status.

If you feel unwell, that matters — and it’s taken seriously here regardless of what previous results have shown.

Traditional medicine is primarily built around diagnosing and treating disease. It excels at acute care, managing known conditions, and reducing serious risk.

Functional medicine, by contrast, is built around understanding why a person is unwell in the first place. Rather than matching a symptom to a drug, the goal is to identify the underlying imbalances, infections, deficiencies, or exposures that are driving the illness, and address those directly.

At Restorative Health Clinic, this means taking a thorough history, using advanced diagnostics, and building a treatment plan that draws from both conventional and integrative medicine depending on what each patient actually needs.

For complex and chronic cases, the clinic doesn’t follow a fixed protocol. Every treatment plan is built around the individual — their history, their test results, their starting point, and how their body responds to treatment.

The clinic’s core approach centers on stabilization before detox. Most patients with complex chronic illness have tried treatments that made them feel worse, often because the body wasn’t ready. The first priority is restoring cellular stability through Cellular Membrane Therapy and foundational support, so that the deeper work — clearing infections, reducing toxic load, rebalancing the immune system — can actually hold.

Progress is monitored at every visit and the plan adjusts accordingly.

Both. The clinic orders its own testing tailored to each patient’s presentation, and also reviews prior labs brought in from other providers. Existing records are an important part of the initial workup. Patients are encouraged to bring any labs, imaging, or records from previous providers to the first appointment.

Labs used include Quest, Labcorp, Igenex, Vibrant, Real Time Labs, Cyrex, and others depending on the clinical picture.

Yes. The clinic is happy to collaborate with other providers involved in a patient’s care. Restorative Health Clinic works best as a complement to existing care, not a replacement for it, and open communication with other providers is encouraged where it serves the patient.

If you have a primary care physician, rheumatologist, neurologist, or other specialist currently involved in your care, that context is valuable and the clinic will work within that landscape rather than around it.

Yes. Advanced testing is central to how the clinic works. This includes specialized labs for chronic infections such as Lyme and co-infections (Igenex and Vibrant), mold toxicity and mycotoxins (Real Time Labs, Dr. Shoemaker’s Protocol), autoimmune markers (Cyrex), hormone panels, nutrient status, heavy metals through provoked urine testing, and mitochondrial function.

Testing is ordered based on each patient’s specific presentation rather than as a standard panel applied to everyone.

The process starts with a thorough history — understanding the full timeline of a patient’s illness, what has and hasn’t worked, what exposures or events may have triggered things, and how symptoms have evolved over time. That history, combined with a physical examination and targeted advanced testing, allows the clinic to build a picture of what’s actually driving the illness.

For most patients with complex chronic illness, there isn’t a single root cause. There are multiple interconnected factors. The clinic looks at infections, toxic load, immune function, hormone balance, gut health, and nutrient status together, and identifies where to start based on what each patient’s body needs most.

The first appointment is a comprehensive, conversational intake with your provider. The clinic takes the time to go deeper than most. We start with reviewing your full health history, listening to your symptoms, understanding what has already been tried, and ordering testing tailored to your specific presentation.

Bring any prior labs or records from the past few years, and come with questions. Before you leave, you’ll receive initial treatment recommendations focused on reducing pain, improving sleep, priming your detox pathways, and beginning foundational support.

Many patients begin IV therapy and other treatments after their first or second visit.

The first visit is 60 to 75 minutes. Follow-up visits are typically 30 to 40 minutes. From the fourth visit onward, appointments are generally 30 minutes and occur every six to eight weeks.

The clinic strongly encourages scheduling ahead to secure consistent times, as availability can be limited.

Results vary depending on the complexity of each patient’s case, how long they have been unwell, and how their body responds to treatment. The first phase of care focuses on stabilization, which includes reducing pain, improving sleep, and building the foundation for deeper healing. Some patients notice meaningful changes during this period.

Deeper improvements in energy, cognitive function, and overall resilience tend to emerge as the protocol progresses through subsequent visits.

The total number of appointments depends on the patient’s condition, their progress, and the complexity of what’s being treated. For most patients with complex chronic illness, care is ongoing rather than finite, with frequency and intensity adjusting over time as health improves.

For most patients with complex chronic illness, care at Restorative Health Clinic is ongoing. Healing from conditions like Lyme, mold illness, MCAS, or autoimmune disease takes time, and the protocol evolves as the patient progresses.

That said, the goal is always to build toward greater independence — reducing symptoms, restoring function, and reaching a point where the level of support needed decreases. The clinic’s most successful outcomes are in patients who commit to the process and work with the clinic over time rather than expecting rapid resolution.

Patient outcomes vary depending on the nature and duration of their illness. Across the clinic’s patient stories, common experiences include significant reductions in pain and fatigue, clearer thinking and improved brain function, better sleep, improved digestive health, greater energy and daily function, and a clearer understanding of what has been driving their illness.

Many patients describe feeling heard for the first time after years of being dismissed.

Results build over time — the first phase of care focuses on stabilization, with deeper healing happening as the protocol progresses.

Patients are encouraged to bring any prior labs, imaging, or records from previous providers to their first appointment. You may also complete a release of records form here if you would like a member of our team to reach out to your provider.

If you have questions about the process before your appointment, reach out through the contact form on the website and someone will be in touch.